Step-by-step guide
Buying and downloading a paid tool
How to buy a one-time download, keep a private access file and get your ZIP after Paddle confirms payment.
You have read a paid product listing under /store/ and want to buy it, download it again later, or open it on another computer.
Before you start
- A browser with JavaScript and file downloads enabled. Use the product’s listed platform to run the purchased software.
- A payment method accepted in Paddle's checkout. Paddle is the merchant of record and shows the final total and any taxes before you confirm.
- A private place for your Perunlight access text file or recovery code. Anyone with the code can access your purchased ZIP.
Your first result
Check the listing first
Read the task, setup, ZIP contents and Compatibility & limits on the product page. Check its real screenshot, worked example and current one-time price. Click Buy download when ready.
Review your selected tool
The checkout opens with the linked product selected. Review its name, one-time price, Setup and Your ZIP. Product details and the worked example remain linked here. Use Choose a different tool only if you want to change the selection.
Continue to secure payment
Click Continue to secure payment. This prepares the order and loads Paddle without opening a payment window. The next step contains your private access record. No download email is sent; this browser tab remembers the order temporarily.
Save access and pay
Click Save access file & pay. Your browser requests a small text file named perunlight-<product>-access.txt and Paddle opens. Check that the text file appears in your browser’s downloads. If it does not, use Save access file again or View or copy your recovery code before leaving. Keep the file private: it contains the code used to recover your purchase. It is not the software or proof of payment. Paddle shows the final total, taxes and payment fields before you confirm. Keep its receipt. If the window closes, the page checks the order; if you already paid, check again before retrying.
Wait for verification and download
After submission, the page waits for verified payment confirmation from Paddle. When it says Your download is ready, check the product name and click Download your file. The Start using your tool section gives the setup steps and links directly to that product’s installation guide. If confirmation is delayed, keep the access file and receipt, then use Check order status later. Closing or completing the payment window alone never releases a ZIP.
Unpack the ZIP
Extract the ZIP with your computer’s archive tool. Open the included GUIDE.html, INSTALL or README instructions and retain the license notices. Follow the product-specific guide: a browser edition contains an app folder; some bundles contain an original installer under program/. Blender installs the inner plugin ZIP, not the outer guide bundle. For SvarogCut or SvarogLoad, you can instead open the online studio and enter the same recovery code; use the product guide for limits and file compatibility.
Recover a download later
Use Recover download, or open /checkout/?recover=1. Under Already purchased?, choose Open access file and select your saved perunlight-<product>-access.txt file. Your browser reads the file locally; only its recovery code is sent to find the order. You can also paste a saved code into Private recovery code and choose Find my order. When the server confirms Your download is ready, check the product name, download your file and follow Installation & first result. Older access files and separately saved recovery codes still work. Recovery is available even when buying options cannot load.
A worked example
Recovering a purchase on another computer
Input: Your private Perunlight access text file or previously saved 43-character recovery code. Never show a real code in a screenshot or shared example.
- Open /checkout/?recover=1 on the second computer.
- Choose Open access file and select your saved Perunlight access text file. You do not need to open the file and copy its code.
- If you saved only the code, paste it into Private recovery code and choose Find my order instead.
- If the order is ready, check the product name, choose Download your file and follow Installation & first result. If payment is pending, keep the receipt and check again before paying again.
Expected result: Only a server-verified ready order enables the purchased ZIP. The file’s title or links cannot select a product or confirm payment. An incomplete or ambiguous file is rejected locally; an unrecognized code cannot access an order.
Troubleshooting
I closed the payment window or it showed an error.
The page checks the order, then reports whether payment is confirmed. If you already paid, keep your receipt and use Check order status before trying again. Otherwise Save access file & pay reopens secure payment for the same pending order and requests the same access file.
The access file did not appear or secure payment could not load.
Check your browser’s download settings. Save access file again requests another copy; View or copy your recovery code offers a manual backup. If Paddle could not load, choose Load secure payment, wait for Ready, then click Save access file & pay. Loading alone does not open payment. The software ZIP is a separate download after payment verification.
Payment is submitted, but the download is not ready.
Paddle confirmation can take a few minutes. Keep the code and receipt, then use Check order status or Recover download later. The payment window itself cannot unlock a file.
I closed the tab.
Open /checkout/?recover=1 and choose Open access file with your saved Perunlight access text file, or enter your separately saved recovery code.
The recovery file is unreadable, incomplete or too large.
Choose the original small Perunlight access .txt file, not the paid software ZIP or Paddle receipt. If it still cannot be read, open the text file on your device and paste the code below Recovery code: into Private recovery code. If the code is missing, contact support with your Paddle receipt for ownership verification.
I lost my code after paying.
Contact support at /support/ with the transaction or receipt identifier from Paddle. Ownership must be verified. Never send full card numbers or passwords.
Buying options could not load, or new purchases are paused.
Existing orders can still be recovered. Use Recover download and Open access file, or enter your saved code and choose Find my order. If the order service is also unavailable, keep the file and code and try again later.
My order needs support review or is no longer available.
Keep your receipt and contact support. A refunded or otherwise inactive order cannot download the file.
The ZIP does not work for my use.
See /refunds/ for a refund request within 30 days of purchase, by email or through Paddle at paddle.net, with the transaction or receipt identifier. Paddle determines the final refund status under its policy.
Compatibility & limits
- The file is delivered only on the checkout page; it is not sent by email.
- No accounts or subscriptions. Keep your recovery code private: it recovers the purchased ZIP and, for SvarogCut / SvarogLoad, verifies paid online access.
- SvarogCut and SvarogLoad purchases also unlock larger online plans using the same code. Online plans are retained for seven days; this is not the purchase term. Hosted availability is not guaranteed indefinitely. SvarogPack is a separate offline purchase: its website preview remains limited and does not unlock.
- The license covers the purchased version on your own devices; no future updates or support response time are promised (see /license/ and the LICENSE.txt in the ZIP).
Need a hand?
Tell us the product, host application and version, what you tried, and the exact error. Contact support with a fictional example; keep private customer files and passwords out of your message.