Payments and refunds
Paid downloads are one-time purchases. Read the guides and inspect example data free of charge.
Updated 22 October 2026
30-day request window
Request a refund within 30 days of purchase by emailing mitcaslis@gmail.com or contacting Paddle at paddle.net. Include the transaction or receipt identifier, but never a full card number.
Requests on days 15–30
Our 30-day request window is separate from Paddle’s discretionary refund period. For a request after day 14, or if Paddle’s self-service route does not offer a refund, email mitcaslis@gmail.com within 30 days with your receipt identifier. We will review the request with you and coordinate with Paddle. The request itself is not confirmation that a refund has been processed.
Processing and rights
We offer a 30-day money-back request. Paddle processes the payment and determines the final refund status under its refund policy and buyer terms. Mandatory consumer rights are not restricted.
Delivery problems
If a confirmed purchase does not provide the ZIP, contact mitcaslis@gmail.com. A lost recovery code can be handled after ownership verification; do not send card details by email.